At By-Play, we are committed to delivering your products with speed, reliability, and care. Please review the following shipping policy to understand how we process and deliver your orders:
Processing Time:
Orders are typically processed within 1-2 business days after they are placed, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly extended, but we strive to fulfill orders as quickly as possible.
Shipping Methods:
We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping. Standard shipping typically takes 3-7 business days for delivery.
Expedited and express shipping options are available for faster delivery, with estimated delivery times provided during checkout.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
You can also track your order directly through our website by logging into your account and accessing the order history.
Order Changes and Cancellations:
If you need to make changes to your order or cancel it after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once the order has been processed, changes may not be possible.
Shipping Delays:
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather delays or carrier issues may cause delays in shipping. If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance
Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with By-Play is enjoyable and hassle-free.
